Sportwrecks Chaos

[Mayhem]

Hi there havening massive problems with this little bugger.

Ive had this thing on the road for less than 2 min at a time. Its been ran in as well.

Problem is this

The center Diff Keeps melting Literly. The gears just melt and merges into one. Im sick to death now cos its been replaced 3 times and 3 times it melted .. Ill put up pics of the problem. But has any one else found this happening.

I would love to take it to the shop but i dont think he would take it back cos the first time it happened the front wheels lcked up and it rammed into a Kerb and shattered the front of it.

Personally getting pissed off with it now and think its just a pile of poo and £100 down the drain ...

[Stumungous]

You need either a bigger clutch bell or a bigger spur, apparently from what I've read you can't set the mesh correctly with the stock gearing

[Mayhem]

this is just some of the melted parts, were would i get them parts you say. thks

[jimbob]

damn thts bad

well i guess it depends if it is going anywhere when you use the throttle or does it creep along and when you look the spur is melted?
could be that the clutch isn't set right so it is just slipping away and generating heat
or the gears are right
mayb its slightly under geared

[Mayhem]

i noticed you can get a 16 tooth bell as a hop up but so far this has happend 3 times now from new. the car has had no more then 5 min on the road over all time.

im sick of buying spares and getting about 30 meters down the road it it and this happening.

got to say if your buying a 16th don't by a sportwrecks choas - cos it wrecks it self and not very sporting of the company.

.

[Mayhem]

here are some more melted parts ..



the cross mark on the gear is were it had melted so its from me prising it off with a screw driver.

[Mayhem]

i noticed you can get a 16 tooth bell as a hop up but so far this has happend 3 times now from new. the car has had no more then 5 min on the road over all time.

im sick of buying spares and getting about 30 meters down the road it it and this happening.

got to say if your buying a 16th don't by a sportwrecks choas - cos it wrecks it self and not very sporting of the company.

.

to be honist its starts and goes normal for about 20 meters and then the front wheels lock up and thats game over every time. its done this since ive bought it. perosnaly im just gonna either trash it or stick it up on ebay now. just had enough of it.

[Laughing Potato]

i noticed you can get a 16 tooth bell as a hop up but so far this has happend 3 times now from new. the car has had no more then 5 min on the road over all time.

im sick of buying spares and getting about 30 meters down the road it it and this happening.

got to say if your buying a 16th don't by a sportwrecks choas - cos it wrecks it self and not very sporting of the company.

.

to be honist its starts and goes normal for about 20 meters and then the front wheels lock up and thats game over every time. its done this since ive bought it. perosnaly im just gonna either trash it or stick it up on ebay now. just had enough of it.

If you brought it from a shop, contact them and see what they say. It shouldn't be doing this whatever the gearing, and if they recommend the larger 16t bell then it should not be at your expense. Goods have to be sold fit for purpose in the UK, so they have a duty under the sale of good act to repair/replace or refund your kit. To many people just put up with this crap from models and model shops. You wouldn't do it if you brought a TV would you. Yeah, there are 100 dead pixels, but its ok on channel 5  

Grab out your instructions and see if there is a Uk number for sportwerks. They may be more helpful in any case.

Keep us informed, it alway helps to mention you are writing up your experience as it unfolds on a public forum

[Mayhem]

i wrote to sportwresks in the USA and well i print there response ...

Infact here is all my emails to them ...

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Lee,  Thank you for the e-mail.  I'm very sorry to hear your center diff didn't get there.  I have made sure they got shipped and they are on the way.

I hope you find this information useful.  If you should have any further questions, please reply to this email or give us a call at 1-877-504-0233.

 

Thanks,

Paul L.

Product Support Team Member

Horizon Hobby Distributors

4105 Fieldstone Road

Champaign, IL   61822

877-504-0233

productsupport@horizonhobby.com

 

 

 

 

From: lee ******* [mailto:*********@yahoo.co.uk]
Sent: Thursday, January 24, 2008 5:40 PM
To: product support
Subject: Re: Contact from New HorizonHobby.com

 

sorry i now fed up with this sportwrecks Chaos, I managed to get full center diff. With in 2 min of running the car its comply melted and fused again causing the car to rear off the the left and ram it self into a kerb side and the front wheels just locked up.

So i ordered new parts AGAIN to fix it AGAIN and when they came it did it again.

So far this car has cost me £150 , thats £100 for the Car and £49.99 is spare parts and shipping from the USA and customs and excise duty. Now im not happy about this and im finding it very very annoying. To top it off you said you would send me out the parts to fix this and they have never arrived. Hence i ordered them my self from a USA store.

this car was a xmass present for my son and not once has he had the chance to play with it, not once has he managed to get to control it and im not happy i bought him some thing that plainly just does not work. This stupid car has spent more time on my work bench than any other Nitro car i own now and thats just taking the micky.

this is now 3 times this has happened and i haven't had the car on the road for more than 5 min all together.

What i am going to do is up this and RC kingdom and You tube and post about this in the forums with pics of the damage because i don't think its right that a RTR has caused so many problems and so much trouble. I wait for your response  im giving your company a bit of leigh way to see what you do to sort this problem out.

Sorry but im one annoyed RC user and my son isnt happy with me either. Im going to have to now buy him a diffrent model just so he can enjoy the RC world.

Not a happy customer

Lee *******

----- Original Message ----
From: product support <productsupport@horizonhobby.com>
To: ********@yahoo.co.uk
Sent: Thursday, 10 January, 2008 4:15:41 PM
Subject: FW: Contact from New HorizonHobby.com

 

 

Lee,  Thank you for the reply.  Check out Horizon UK .   www.horizonhobby.co.uk

 

I hope you find this information useful.  If you should have any further questions, please reply to this email or give us a call at 1-877-504-0233.

 

Thanks,

Paul L.

Product Support Team Member

Horizon Hobby Distributors

4105 Fieldstone Road

Champaign, IL   61822

877-504-0233

productsupport@horizonhobby.com

 

 

 

 

 

From: lee ******* [mailto:********@yahoo.co.uk]
Sent: Thursday, January 10, 2008 2:53 AM
To: product support
Subject: Re: Contact from New HorizonHobby.com

 

thank you very much. Do u know of any main supplyers in the UK that supply the spare parts for these nitro cars. Just incase this happens again.

 

Thank you

----- Original Message ----
From: product support <productsupport@horizonhobby.com>
To: *********@yahoo.co.uk
Sent: Wednesday, 9 January, 2008 2:56:45 PM
Subject: FW: Contact from New HorizonHobby.com

 

 

Dear Sir,  Thank you for the e-mail.  Sorry to hear about the trouble.  We will send you out another one.   

 

I hope you find this information useful.  If you should have any further questions, please reply to this email or give us a call at 1-877-504-0233.

 

Thanks,

Paul L.

Product Support Team Member

Horizon Hobby Distributors

4105 Fieldstone Road

Champaign, IL   61822

877-504-0233

productsupport@horizonhobby.com

 

 

 

 

From: lee ***** [mailto:**********@yahoo.co.uk]
Sent: Saturday, January 05, 2008 11:01 PM
To: product support
Subject: Re: Contact from New HorizonHobby.com

 

Hi there

 

Ive been waiting a few days now for you to respond to me with no luck.

 

So ill state again the problem i have .

 

1) I bought one of your Sportwrecks Chaos Models

2) The Whole Center Diff Melted With in seconds or running it

3) It handent been running more than 30 seconds (this is not my fault it is supposed to be a RTR model)

4) It is a manafaturing fault

5) I took back to shop and shop keeper would not even look at it and blamed me for it yet he could see that it was still in new con.

6) I would like you to replace the parts as it is not my fault

 

My details are

 

>>>>>>>>
>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>>

 

I cannot find any spare ports shops on the net in the UK nither wich is a bit bad and if i new this before i bought this model i would have not botherd.

 

Got to say allso i was running this on 16% Nitro fuel so it was not running fast. The whole thing was off the ground when it was tested.

 

Thank you

 

Mick

----- Original Message ----
From: product support <productsupport@horizonhobby.com>
To: *************@yahoo.co.uk
Sent: Monday, 31 December, 2007 11:57:09 PM
Subject: RE: Contact from New HorizonHobby.com

Dear Customers,

Thank you for sending an e-mail to the Horizon Hobby Product Support   Staff.  Due to the technical nature of some e-mails we receive, please allow us 48 - 72 hours for a response.  If you need immediate attention, please feel free to call our toll free support number at (877) 504-0233.

Thanks Again,

Horizon Hobby Product Support Team

[Mayhem]

just sent this back to them as a reply ----

Look sending me out a center Diff is not going to fix this problem at all. Ive fitted 3 of them and 3 times its melted

Ive posted this on forums now to start with , all so with Pics of the problems and the melted parts you can view them here ->

http://www.rckingdom.co.uk/smf/index.php?topic=5522.msg43492#msg43492

As you can see im all so now posting your responses as i don't think what you are offering is adequate at all. I will send you the whole model if you like and you can send me a full replacement model as there is a major problem with this one and so far because of this problem there is loads of damage to it due to it not being controllable.

Ive included with this email photos so you can view the parts that keep melting. this RC car is basically faulty weather that be because the holes in the base are incorrect, or the gearing is incorrect. In the UK if a product does not do what it is supposed to do i am supposed to either have it fully replaced, fixed, or refunded and since the retailer is saying its my fault which it is not im coming to you are the maker of this model.

If i find im going no ware then not only will i post this up in all forums in the UK and USA that i can find ill all so goto my local trading standards office and put a complaint into them and show them all these emails.

As far as i can see you have not relay read what i have sent you and you have not offered me any sort of UK contact no.

All you keep offering me is a New Center Dif which is no good as they keep melting as per the Pics. Please do not waste my time and your's by fobbing me off in this way.

lee

[rob1468]

First off lee i would contact horizon uk
here is their address and  telephone no

Unit 1-4 Ployters Road
Staple Tye
Southern Way
Harlow
Essex
CM18 7NS

Tel 01279 641097
email sales@horizonhobby.co.uk

speak to them and explain your not happy with the customer services so far , they should either be able to have the model back from you to check or they should speak to their sister company in the states to see if they can sort it on their behalf , dont take no for an answer and as lp has said sales of goods act states it must be fit for the purpose intended , try horizon uk they are good i have dealt with them in the past and seem very helpfull
hope this helps

rob

[Mayhem]

wow thanks been looking for that all over.

Could not find those details. Do you produce rocking horse poo as well .. hehe

Thanks so much for them ill contact them on Monday ..

[rob1468]

no probs mate , good luck and remember dont give up
cheers  rob

[Mayhem]

talk to a nice guy on the phone and hes said send it down to them and they will take a look at it. So ill sort that out today.

hopefully we can see what happens.

Thks again guys.

[rob1468]

Nice one 
hopefully they will sort it out for you and your son

rob

[Mayhem]

Got a replay from the usa and ive posted back my answer to them listed below ....

About time but alas a bit to late. Lucky after posting on several web sites about the issues i had with this Buggy some one gave me the Details of your UK devision - (wich you should have done in the first place don't you think) ...

Unit 1-4 Ployters Road
Staple Tye
Southern Way
Harlow
Essex
CM18 7NS

Tel 01279 641097
email sales@horizonhobby.co.uk

Now why you did not give me these details in the first place i do not know and its rather annoying to find out that after all this trouble all i needed to do was phone the UK company. Im going to add this. "Why do you not put the details of you UK office in the Manuel" so that the RC cars bought over here in the UK can get in contact with them instead of playing a backwards and forwards game with your selfs in the USA ...

Any way to cut it short ive phoned you UK office and its now been sent to them to look at. All though they have all so told me they have no stock in of these cars and it might be a while to fix. ( yes more delay for my son )

Lets be honist here. If you go buy a Hi Def Wide Screen TV you wouldn't be happy if it on worked for 5 min since buying it in December would you. All so you wouldn't be happy if you bought it in the USA and i said to you "Hay ill send you out parts to fix it" then they never turn up. Then you say "Hay send it over to the UK even though we have offices in the USA and we can have a look" ... (do u get my point) ..

Sorry but either you really need to get a grip on this problem or do some thing about it because i am sure i am not the only one going through this problem.

I as a customer may not all ways be right but i know for one thing your company over there in the USA isnt either and this will now be the 2nd month my sons has waited. And whats more annoying im £49.99 out of pocket because this car was faulty from the start.

I hope you can pass this on to whom ever is in charge of your company and let him or her know how i feel and how deeply upset my son is. All though once again i very much doubt this would happen and it will probably just be binned with the rest of these emails.

I've not at all been happy with you service from your selfs in the USA and i doubt i ever will be. I know in the next few days im buying a new 1/8th scale model for my son and i can guarantee 1 thing it will not be a sportweks one thats for sure. I dare not cos if it goes wrong ill know ill be up the creek with out a paddle ...

Once again not a happy customer

Lee

----- Original Message ----
From: product support <productsupport@horizonhobby.com>
To: *****************
Sent: Tuesday, 29 January, 2008 2:43:16 PM
Subject: FW: Contact from New HorizonHobby.com

Lee,  send in your vehicle in for a further evaluation of your problem.

 

Please send your vehicle(along with a copy of your sales receipt if this is a warranty issue) to:

 

Horizon Service
Attn:Sportwerks Service Dept.
4105 Fieldstone Rd.
Champaign , IL 61822

 

Also include a note with your name, address, daytime contact number and a description of how the product failed and/or what you would like done to the item.  You may also simply print and fill out our Service & Repair Center Checklist found here:

 

http://www.horizonhobby.com/Content/Media/pdf/servicecenterchecklist.pdf

 

**ALWAYS RETAIN TRACKING INFORMATION FOR YOUR RECORDS**

 

I hope you find this information useful.  If you have any further questions, please reply to this email or give us a call at 877-504-0233.

 

Thanks,
Paul L.
Product Support Team Member
Horizon Hobby Distributors
4105 Fieldstone Rd.
Champaign , IL 61822
877-504-0233
productsupport@horizonhobby.com

[Glypo]

To be fair he says very early (10th jan) on to contact Horizon UK and gives you a link which has full details of Horizon UK (previously known as Helger) and all their contact details.

[Mayhem]

the detail at the time were incorrect and i just checked the page again and its been updated.

i do have have the original web page i down loaded and it did not give out the details just details of suppliers.

this info should be in the Manuel.

these company's should realize that we live in the UK and there for should supply the correct details in the manuals. Its acutely UK law that the details of manufactures are in clear esp selling any goods with in the UK.

If i pass the Manuel onto trading standards and complained then some thing would be done about it (proably). personally lately as a Uk based consumer latterly we've been getting to a raw deal from all over just because we live in the UK. but time this sort of thing was sorted.

[Glypo]

I'm sorry, but did you not say you purchased the car in the states? If so you done under US law and there wouldn't be any information about the UK on it, as the car wasn't intended for the UK market.

The Horizon UK link that was supplied to you by Horizon US takes 2 clicks to get full contact details. Details of UK model shops that stock Horizon stuff is also supplied. If you purchased in the UK and supported the model industry here you can deal directly with a model shop who communicate to the suppliers on your behalf and would get it sorted. If purchased in UK also, most kits have the UK distributor sticker on.

There is no denying you have had poor luck and the model is sub-standard. And of course it should be sorted as yours is being, but I'm not sure what UK law you have found. The stuff is made in China usually, so that's all it needs to say on it. I think we get a good deal in UK. We have some fantastic model shops who sort out problems for you, and the distributors are getting better too.

[Mayhem]

no i live in UK and bought the car from a local RC shop .. Not the USA.

It would not be sorted as the dealer said it was my fault wich it wasnt. Hence all the problems listed on this site.

To be honist im not happy with my local RC shop what so ever. Weather im havening a string of bad luck or what ever. but i just sent a Lighting 2 to be tuned and when i got it home i drove it across the local sports filed ( 300 Meters or so) and then the car stopped. After picking up the car i found 3 screws of the engine were missing (the ones holding the engine to the base)  as they obversely had not been tighted and the crank shaft had been and twisted  and the bit that move the piston inside has basically disintegrated  ... 0_o. So m now in need of a new engine for that lol.

But i live and learn and next time ill just do it my self.

[Glypo]

Wow for getting the car in the UK that is seriously crap service from your modelshop. It costs them nothing to get things sorted via the distributor, disgusting. We used to have model shops like that around here, but everyone just stopped going to them which thankfully put them out of business and we have decent ones now.

And yes, always best to do stuff yourself 

[Mayhem]

yeh trust me the shop is just poo and i wont be using him for jack poo. I get more info off these sites then i did from him ..

[Stumungous]

You always will as people (generally) don't like to see people tearing their hair out over an RC, especially if it isn't their fault.

I think the days of model shops saying "they don't know what they're talking about" in regards to people on RC forums has long gone, I used to feel quite idiotic for saying "I read on a forum" but know I'd take forum advice over shop advice any day!

[Dagger Thrasher]

That sucks man ...some model shops are just unbelievable. I've had several bad (and kinda funny) experiences myself, though I won't go into them here. You're always much better off getting advice from a good forum; the knowledge base will always be just huge, and can be certain you'll be pointed in the right direction. Forum goers reply to others' questions simply because they want to help, and so will give honest, useful answers...unlike some shop owners who just want to make a fast buck.

I think the days of model shops saying "they don't know what they're talking about" in regards to people on RC forums has long gone, I used to feel quite idiotic for saying "I read on a forum" but know I'd take forum advice over shop advice any day!

100% agreed Stu... it's 90% of the model shops that don't know what they're talking about.

Anyhoo, I hope you get this whole thing sorted out somehow!

[Mayhem]

WHOO HOOO

A new package just arrived with a brand new Chaos inside boxed. Thnak UK Sportswreks ill be writing a letter of thanks to them.

All so a second letter from the USA with the struts for the chaos witch is not what the problem was even after sending them PIcs of the Melted parts. My god the USA are sooooooo bad.... Ill be sending that back with a letter of how stupid they are .....

So thank you UK Sportswerks you have done us British proud .... USA your one big let down .......

all so thank you to the members on this forum for all your help .....